If you are an expert at managing and resolving customer issues while building strong customer relationships;

If you thrive in a fast-paced, creative environment within a growing company;

...then we want to hear from you!

Printfly Corporation is one of the leading custom apparel companies in the nation. The Philadelphia-based parent company of RushOrderTees.com started in 2002, tracing its humble roots to the owner's garage. The company strives to create a fun, innovative and creative environment with an obsessive focus on technology, craft, and people. Among other awards, Printfly has been recognized by Inc 5000 as one of the fastest growing private companies in the country, and continues to serve tens of thousands of customers a year, dedicated to “Bringing Life to Creativity”.

We are currently seeking experienced Customer Resolution Specialists to join our Customer Care Department. This role assists our customers through phone, email and chat by providing unique solutions to resolve customer order issues. We are a team that truly cares about the customer experience, so we strive to turn even the smallest problem into lasting relationships.

Responsibilities:

  • Partner with the Sales team to provide customer assistance by answering frequently asked questions throughout the custom order process.
  • Act as an advocate for unsatisfied customers, by assessing and resolving complex order issues with customer-focused solutions that deliver high-quality service.
  • Partner with internal departments to ensure custom product issues are resolved and delivered in a timely manner.
  • Complete time sensitive customer follow-ups to ensure fulfillment of customer service needs.

The ideal candidate is timely and detail oriented, with a strong desire to provide customer solutions using knowledge of our business. You must be an excellent problem solver, with a knack for providing empathetic, customer-focused service.

If this sounds like you, we’d love to chat. Be sure to tell us about your favorite t-shirt when you apply!

Job Requirements:

  • 1-3 years experience in Customer Service, handling difficult customer issues.
  • True Computer Proficiency - you’re a rockstar using a computer and navigating between systems
  • Knowledge of Salesforce or CRM experience a plus
  • Typing Speed 60+ WPM (https://10fastfingers.com/typing-test/english)
  • High attention to detail, organization, and multi-tasking skills
  • Strong follow-up, ability to multitask, and flexibility - you won't miss a beat when you’re juggling multiple calls and online requests
  • Ability to work within a fast-paced team environment
  • Associates Degree or higher

Full Benefits Package:

  • Remote Working Opportunity (Temporary)
  • Casual dress
  • Health | Dental | Vision Insurance
  • 401K with company match
  • Paid time off
  • Life Insurance at no cost
  • Employee discount on our apparel